My webcam is not detected

WeVideo Support -

If WeVideo is unable to detect your webcam or permission is not granted, you will not be able to use the recording functionality. Here are a few steps you can take to resolve the issue.

Step 1: Test your webcam at http://webcamera.io/
If you are able to view your webcam, Google Chrome can access your camera. If not, there is something blocking Chrome's access.

Step 2: Restart Chrome
It's possible for Chrome to lose access to your webcam. This can often be fixed by simply restarting Chrome.

Step 3: Try an incognito window or disable all extensions
Generally, an incognito window has many extensions disabled by default, which provides a good way to troubleshoot the issue in case there is something blocking the permission check. Alternatively, disabling all installed extensions and trying again may resolve the issue.

Step 4: Restart your computer
Sometimes software/patches installed on your device can disrupt webcam access until a restart.

Step 5: Check with your organization for device policies
Managed devices could have policies set that restrict access for webcam outside of a whitelist or completely. Please contact the provider or manager of your device to look into the permissions/policy.

 

I'm still having issues after going through the steps

If the steps above do not work, then the problem may be an issue with your device or operating system. Please see here for some documents that may assist:


Windows 10

Windows 8

Mac OSX

Chromebook / ChromeOS

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